Kubernetes Customer Success Engineer

2 days ago

🇺🇸 United States – Remote

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $120.4k - $172k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

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Veeam Software

WebsiteLinkedInAll Job Openings

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Private Equity Round on 2019-01

Description

• Join our global Customer Success team as a Veeam Kasten Customer Success Engineer. • You’ll leverage your expertise in Veeam Kasten products and Kubernetes to guide customers through post-sales implementation and best practices. • As an ideal candidate, you thrive on helping customers maximize the value of their Veeam solution while being part of a highly technical, collaborative engineering team where employee success is just as important as customer success.

Requirements

• 6+ years of related customer-facing experience in technical consulting, technical escalation, technical support, Customer Success, and/or technical account management. • Proven proficiency with Kubernetes-based environments is required. • Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery). • Expert in Linux administration • Deep knowledge of bash or similar Linux scripting languages and using them effectively during troubleshooting of customer problems, and engineering interactions. • Kubernetes certifications (CKA or CKAD) • Entrepreneurial mindset with a strong work ethic, resourcefulness, and “get it done” attitude. • Ability to thrive in a fast-paced environment handling multiple calls per day with immediate follow up. • High level of business acumen and experience working customers of all business and knowledge levels. • Ability to manage multiple customer accounts and projects simultaneously. • Excellent communication skills in English, both spoken and written, is required; additional languages are a plus. • Willingness to travel up to 20%