Customer Support Specialist

2 days ago

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VERO

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multifamily • residential • leasing • residential leasing • new york city real estate

11 - 50

Description

•VERO is a vertical SaaS platform designed to enhance leasing workflows through technology. •The Customer Support Specialist assists renters and managers through chat, email, and over the phone. •Contributes to VERO’s growth by providing exceptional customer interactions.

Requirements

•1-3 years of Customer Support experience. •Passionate about engaging with customers daily. •Service-oriented mindset with a genuine enjoyment of technology. •Excellent problem-solving abilities and a creative, proactive approach. •Ability to switch tasks quickly while maintaining focus on larger goals. •Strong organizational skills and the ability to build valued customer relationships. •Ambitious, eager to learn, and committed to personal skill improvement. •Comfortable sharing feedback and participating actively in team discussions. •Enjoys speaking up and contributing ideas for improvement. •Proactive in asking questions to clarify uncertainties and ensure the best customer support. •Must reside in the United States of America.