Training Director, Access Center

October 3

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Village Medical

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primary care • value based care • telehealth • healthcare • healthcare innovation

51 - 200

Description

• Responsible for leading training and development across support teams • Comfortable executing a strategy that is both agile and durable • Ensure best-in-class practices are implemented consistently • Align and develop resources to deliver on the company and business strategies • Design and implement learning and development programs, consistent with best practice and innovative approaches • Consult with business owners, SMEs, team members, budgets, vendors, and technologies to diagnose performance issues • Develop blended and scalable training solutions for a large audience • Report and remediate training KPIs including impact on business results • Maintain online learning management system • Develop assessments that measure learner outcomes • Manage and develop the members of the Learning and Development team • Evaluate budget proposals and financial requests for viability • Lead innovative, best-in-class learning solutions

Requirements

• Bachelor's degree in business or related field • Minimum 10 years of professional experience in leading a training function, preferably in a contact center environment • Ability to apply sound learning principles, agile methods, learning technology, and program management skills together in the design, development, and maintenance of learning programs • Program administration and coordination, including classroom facilitation experience, with instructional design skills and experience with adult learning principles across multiple cultures and learner profiles • Experience working with learning support technology including Articulate, virtual classroom technology, micro-learning, etc. • Demonstrated business acumen • Strong project management and organization skills • Systems thinking; able to recognize patterns and trends in data, content, and customer needs which will drive program design and delivery • Influencing and relationship building inside the business; builds a network of experts and resources to support programs • Creative problem solver; naturally curious and can quickly research issues • Can successfully deal with a fast-paced environment with competing priorities across multiple stakeholders and vendor partners • Strategic thinker who gets things done • Effective communicator and influencer with outstanding writing, editing, and verbal communication skills • Excellent presentation skills and leadership skills, and significant experience working with stakeholders to influence to gain buy-in and advocacy

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages • 401k savings plan