Customer Success Manager

21 hours ago

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Vozy

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Artificial intelligence • Customer service technology • Machine learning • Customer experience • automation

51 - 200

💰 $1M Debt Financing on 2022-10

Description

• Responsible for retention and growth of assigned business customers. • Focus on key business conversations with customers, understanding key KPI's and supporting them. • Part of the customer's team, speaks their language and knows their pains. • Responsible for the customer's implementation roadmap with Vozy. • Work in alignment with all teams in the company. • Act as the "primary point of contact" and customer advocate. • Develop, manage and execute strategic account plans aligning client and Vozy objectives. • Develop relationships with all levels of the client. • Communicate progress, opportunities and risks internally and externally.

Requirements

• Team player with ability to collaborate and influence cross-functional teams. • English: upper intermediate level. • Have work experience in Technology Startup. • Strategic and consultative mindset with proven ability to "sell without being a salesperson". • Proven track record in strategic relationship management and/or engagement. • Analytical, technical, operational and/or industry knowledge to provide value and relevance to key executives aligned with revenue and growth strategies. • Ability to synthesize and prioritize customer feedback, competitive and industry information to improve Vozy product and service delivery. • Thoroughness in recording information and discipline in keeping data to make decisions. • Proactivity in all activities. • Enjoys customer exposure and handling difficult situations. • Excellent organizational skills and problem solving abilities. • Polished verbal and written communication skills and meticulous attention to detail. • Exceptional ability to develop relationships. • Highly motivated self-starter who runs toward opportunities. • Ability to work cross-functionally in a fast-paced startup environment.

Benefits

• Remote work 100% (contractor). • Paid Health insurance. • 20 vacation days. • Day off to celebrate your birthday. • 20 annual public holidays. • 10 days off to take care of yourself. • 10 days disability. • Maternity / Paternity leave. • Co - work. • Platzi license to keep learning and growing. • Happy hour bonus. • Annual office supplies voucher. • Referral bonus. • Stock Options.