Training Specialist - Customer Success

5 days ago

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Wave HQ

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online accounting • small business • software development • SaaS • invoicing and payments

201 - 500

Description

• Empower small business owners with financial management solutions • Create, deliver and maintain learning assets for Customer Success team • Identify, create and deliver training sessions for product updates

Requirements

• 3+ years of experience in training, customer success, or a related role • Proven ability to develop training materials and lead training programs • Outstanding presentation and communication skills • Excellent time management and prioritization skills • Proficiency in using training software and LMS • Demonstrated ability to assess training needs and adapt programs • Passion for customer success and understanding of customer relationship management • Past experience creating asynchronous training content is a plus • Knowledge of small business operations and financial technologies is a plus

Benefits

• Welcoming, energizing, and world-class office in Toronto • Diverse learning experiences, educational allowances, mentorship • Investment in health & wellness • Fair compensation and office perks