Account Manager

2 days ago

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Developer-first MLOps platform.

deep learning • developer tools • machine learning • MLOps

51 - 200

💰 Corporate Round on 2022-05

Description

• Proactively manage the renewal process for assigned customer accounts. • Collaborate with sales, customer success, and other relevant teams to identify renewal risks and opportunities. • Negotiate renewal terms and pricing to maximize contract value while maintaining strong customer relationships. • Build and maintain strong relationships with key stakeholders within customer organizations. • Understand customer needs, usage patterns, and business objectives to drive successful renewals. • Address customer inquiries and concerns in a timely and professional manner. • Maintain accurate records of renewal activities and forecast renewal revenue. • Provide regular reports and updates on renewal performance and trends. • Identify opportunities to streamline and optimize the renewal process. • Work with cross-functional teams to implement process improvements and best practices. • Identify upsell and cross-sell opportunities during the renewal process. • Collaborate with sales teams to pursue additional revenue opportunities within existing accounts.

Requirements

• Relevant experience in a similar role at a AI/ML, DevOps or Data product company. • 3-5 years of experience total in sales (SDR to AE to AM) • Prior experience of being a successful Account Executive is required • Experience with Challenger, MEDDPICC, and Command of the Message preferred • Proven success with renewing and growing customer base. • Entrepreneurial mentality - self-starter with a strong desire to build processes. • Interest in working at a hyper-growth startup in a quickly innovating space. • Strong negotiation and closing skills.