Benefits Account Manager

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Fleet payments • Heathcare payments • Travel payments • Virtual payments • Corporate payment solutions

5001 - 10000

💰 $310M Post-IPO Debt on 2020-06

Description

• Account Management for employer groups • Resource for Employer’s FSA, HRA, HSA and Transit account questions • Answer inbound calls/ Respond to phone calls and email inquiries within SLA’s • Handle Employer Group Escalations • Provide necessary Reporting for Employer Group • Deliver exceptional customer service • Subject Matter Expert on Employer Group • Familiarity with Employer Group’s Plan designs • Familiarity with Employer Groups File Schedules • Resource for Benefit Services team for Group questions • Provide training to Benefit Services team on Employer Group • Work with internal teams to ensure Employer Group loyalty • Communicate with internal teams about changes in Employer Group plans • Ensure a smooth renewal process and enrollment period • Provide feedback to other teams on Employer Group concerns • Handle Employer and Consumer Services Phone and Email requests • Assist Employer and Consumer services teams with calls and emails • Work to meet Partner SLA’s • Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations • Other duties as assigned • Must be willing to work possible holidays and occasional overtime

Requirements

• Experience with OnBase, WEX Health Cloud and benefit plans is a plus • Demonstrated excellent customer service skills • Excellent verbal and written communication skills • Excellent analytical skills • Excellent organizational skills

Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • more