Client Services Representative

October 16

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Full Turn-key Contracting • Global Positioning Systems • Route Optimization with First Planning Solutions • Management Services • Bus Maintenance

10,000+

Description

• Act as the main point of contact for clients in regard to routing, student information, school schedules, etc. • Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards. • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention. • Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members. • Handle escalated situations with a sense of urgency, calmness, and professionalism • Build positive client relationships by frequently checking in and following up on questions or concerns they may have • Ensure all client communication and requests are being responded to and are completed in a timely manner • Regular email communication with clients, but also assist with inbound/outbound calls to clients, parents/guardians, students, schools, and drivers. • Generate and review reports on a daily, weekly, and monthly basis. This can include items such as daily trip count, trip details, billing concerns/questions, incident/accident reports. Etc. • Maintain calendar adjustments including weather delays, holidays, minimum releases, etc. • Staff will be cross trained with other FirstAlt departments as directed by management • Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Requirements

• Strong oral and written communication skills • Strong interpersonal and presentation skills • Business background in financial, strategic, and/or organizational analysis • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. • First is also committed to providing a drug-free workplace. • First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.