ITSM ServiceNow Reporting Analyst - Performance Analytics

November 14

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Technology • Payment Systems • Alternative Payments • Risk Management • Currency Exchange

5001 - 10000

Description

• A key position within the Reporting team to define and drive ITSM data management and reporting. • User engagement to understand strategic goals for delivery of analysis/reporting solutions. • Design and delivery of analysis/reporting solutions to drive value through data/analytics capabilities. • Ongoing support including incident break-fix and bug-fix work. • Use multiple Servicenow functions to create real-time analytics dashboards and reporting functions.

Requirements

• An exceptional knowledge of the ServiceNow reporting functionality. • A comprehensive knowledge of the Servicenow Performance Analytics functionality. • A comprehensive knowledge of the Servicenow Process Mining functionality. • An excellent knowledge of the Servicenow database structure and data architecture. • A good understanding of KPI’s, metrics and other Servicenow measurement methodologies. • Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs. • Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use. • Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and tailing results appropriately. • Strong analytical and problem-solving skills with an eye for detail. • A willingness to learn and adapt with a positive attitude to challenges and opportunities. • A robust understanding of data reporting, and meticulous attention to detail / aesthetic. • Skilled at using the Microsoft environment and tooling suites – including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration.

Benefits

• A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Virgin Pulse access. • Global employee assistance program.