Enterprise Account Executive

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Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

Description

• Lead and develop a subset of Zendesk's top accounts within a given industry vertical • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team. • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams

Requirements

• Bachelor's degree • Experience selling to VP and C level executives at large enterprises • Fluent German essential • 5+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus • Proven track record of success with large and complex deals • Experience managing and closing complex sales-cycles using solution selling techniques • Routinely over-achieving quota (top 10% in your company) • Strong interpersonal and presentation skills. • Exceptional verbal and written communication skills. • Experience working in a dynamic, agile company and sales team • Willingness to travel