Customer Service Associate

August 25

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Zoro

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Tools, Parts, and Supplies for Your Business

Retail Office Equipment • Ecommerce • Plumbing supplies • industrial supplies

501 - 1000

Description

• As a Customer Service Associate at Zoro, you will play a crucial role in delivering exceptional service to our customers by promptly and accurately resolving their inquiries or issues. • Your primary objective will be to deepen the relationship with Zoro customers and drive loyalty and sales by providing a seamless and satisfactory customer experience through efficient communication and problem-solving skills. • This position is remote, requiring you to work from home with reliable internet and a quiet workspace.

Requirements

• At least 1 year of Customer Service or related experience, preferably in a fast-paced environment such as a contact center. • Excellent verbal and written communication skills, with the ability to listen & convey information clearly and effectively. • Proficient in using customer service hardware and software, CRM (customer relationship management) systems, and other relevant tools. • Strong problem-solving, critical thinking and decision-making skills, with the ability to think quickly. • Ability to use various information sources to answer questions, identify problems and appropriately resolve customer issues. • High School diploma or equivalent • Ability to attend training sessions Monday to Friday, 8:00 AM to 4:30 PM, for four weeks, followed by working your scheduled hours during an eight-week period where you will apply your training on the job with additional support.