Zwift
Zwift is an online fitness platform that allows users to engage in cycling and running activities from the comfort of their homes. By utilizing interactive equipment and an immersive digital environment, Zwift seeks to enhance user experience and promote fitness through virtual cycling and running sessions. They also offer support for cycling and running, and sales of related equipment to optimize the Zwifting experience. Zwift hosts events such as the Zwift Academy and Zwift Racing, providing a social and competitive element to virtual fitness.
Indoor Cycling • Social Fitness • Networked Fitness • Fitness Gamification • Health and Wellness
Director - Community Support Operations
March 27
Zwift
Zwift is an online fitness platform that allows users to engage in cycling and running activities from the comfort of their homes. By utilizing interactive equipment and an immersive digital environment, Zwift seeks to enhance user experience and promote fitness through virtual cycling and running sessions. They also offer support for cycling and running, and sales of related equipment to optimize the Zwifting experience. Zwift hosts events such as the Zwift Academy and Zwift Racing, providing a social and competitive element to virtual fitness.
Indoor Cycling • Social Fitness • Networked Fitness • Fitness Gamification • Health and Wellness
📋 Description
• Develop and execute the Zwift support strategy by tier, channel, language, and site • Create and manage a scalable, efficient, and consistently high-performing network of agents • Lead regional CS Managers and the support team of both Watopians and outsourced colleagues • Partner with Senior Leaders within the Support department to reduce member effort • Own and drive BPO business reviews and reporting to ensure performance and community voice is shared and understood
🎯 Requirements
• 7+ years of experience leading an outsourced, high-performing, global, multi-site, multilingual customer service organization using written support channels • Strong analytical skills and deep understanding of contact center operations to make data-driven decisions • Demonstrated success in developing collaborative relationships to drive tangible results • Strong management skills - both in staff development and project leadership • BA/BS degree, MBA a plus • Willingness to travel, as needed
🏖️ Benefits
• Performance bonuses • Equity • Full range of medical, financial, and other perks and benefits.
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