Account Manager - University

2 days ago

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12twenty

WebsiteLinkedInAll Job Openings

Edtech • Career Services Management • Talent Acquision

51 - 200 employees

📚 Education

🎯 Recruitment

☁️ SaaS

Description

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs • Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives • Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement • Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite • Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

Requirements

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts • The ability to manage a large portfolio of clients while effectively driving expansion opportunities • Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals • The ability to think strategically, adapt quickly to new challenges, and make informed decisions • Confidence in making recommendations that drive client success and business growth • Bachelor’s degree is required

Benefits

• Competitive salary • Generous PTO policy • Full benefits, including 401(k) • Regular team happy hours and activities • Remote work flexibility