Key Account Manager - Travel

March 26

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Internova Travel Group

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Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

📋 Description

• Implement and manage client relationships with assigned accounts to ensure quality service, maximum account expansion/penetration, retention and profitability • Develop and maintain client relationships at decision-maker level to maximize revenue and client retention • Formulate and manage business plans with clients that will support continuous improvement, decreased cost, and overall support of client organizational business objectives • Execute and conduct thorough account reviews that demonstrate value of a consolidated managed travel program • Initiate and perform consultation that provides optimal support and savings of the client’s preferred vendor programs (air, car, hotel, credit card) • Consult on travel management practices, including policy compliance and cost savings • Maintain client database of negotiated programs and services • Act as project owner for online booking product implementation and enhancement • Communicate project progress and status updates to management • Facilitate client education on travel-related opportunities and challenges • Differentiate ALTOUR's value propositions effectively • Gain deep understanding of clients' businesses to influence travel decisions • Cross-sell ALTOUR services and expand business travel market knowledge • Conduct data consolidation and business analysis for informed decision-making • Negotiate profitable contracts and manage partnership satisfaction • Manage global portfolios for partner agencies and customers • Working with local partner to ensure consistent service across program, Travel technology/products is implemented in-market where appropriate (e.g. rate re-shopping or sustainability solutions), and SLAs are reported on as per contract • Reviewing consolidated data to share best practice on cost reductions and review data holistically for vendor agreement opportunities

🎯 Requirements

• Preferred college degree • Preferably 10 years of experience in business management, sales, or consulting • Proven strong sales acumen with results • Strong understanding of financial travel program drivers • Excellent written and verbal communication skills • Proficient in Microsoft Excel PowerPoint and Word • Experience in hospitality or travel industry • Strong analytical and decision-making skills • Ability to influence decision-makers and drive results • Knowledge of ALTOUR products and services • Strong organizational and time management skills • Entrepreneurial mindset with ability to identify revenue opportunities • 3-4 years of travel experience preferred • Thorough knowledge of ALTOUR corporate products and services • Excellent project management skills • Working knowledge of the travel industry and competitive business travel issues • Strong interpersonal skills and negotiation skills to work effectively with corporate clients, sales management, information technology and client services staff • Experience using a CRM is desirable • Experience with various industry technologies such as GDS, Back-office, travel management reporting tools, online booking tools, mobile apps and others that apply • Evidence of the ability to practice a high level of confidentiality • Regular and dependable attendance and punctuality are required

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance