Technical Account Director

3 days ago

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $134.6k - $243.1k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

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Adobe

WebsiteLinkedInAll Job Openings

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

Description

• Lead Ultimate Success engagement(s) as the technical executive point of contact throughout the Customer's solution usage lifecycle. • Advise and support customer's technical strategy with Adobe Solutions. • Assess strategic Customer technical risks and opportunities. • Drive clear communication across Customer operational areas. • Maintain regular and appropriate governance with both internal and external executive teams. • Advocate for Customer across internal Adobe teams. • Optimize client's investment and accelerated task execution and resolution. • Drive customer’s achievement of their key business objectives. • Responsible for the global engagement model. • Develop effective working relationships with Customer partners. • Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized. • Mentor immediate team members as needed.

Requirements

• Bachelor's Degree in related subject area of the technical industry. • At least 10-15 years of experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology. • Strong executive presence. • Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs. • Strong presentation skills, including confident presence over the phone and via conference tools. • Leading meetings, workshops, and reviews in front of audiences both small and large. • Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. • Maintain strong ability to prioritize work against client goals. • Outstanding customer-facing skills. • Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment. • Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships. • Ability to think strategically about business, product, and technical challenges. • Awareness of development methodologies and technologies.

Benefits

• Short-term incentives in the form of the Annual Incentive Plan (AIP) • Certain roles may be eligible for long-term incentives in the form of a new hire equity award.