Record Retrieval Account Manager

15 hours ago

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Advantmed

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Consulting, Analytics, Gap Closure, CMS Star Ratings • Medicare Commercial Medicaid Risk Adjustment Coding Abstraction HHS HIX • Record Retrieval, Provider Education, Member Outreach • Clinical & Quality Outcomes, QRS, NCQA HEDIS

1001 - 5000

💰 Venture Round on 2016-12

Description

• Serve as the lead point of contact for all client requirement matters • Build and maintain strong, long-lasting client relationships • Develop trusted advisor relationships with client, Operations stakeholders and executive leadership • Prepare the project plan for successful execution of client projects • Ensure the timely and successful delivery of our solutions according to client needs and objectives • Clearly communicate the progress of daily/weekly/monthly/end of project initiatives to internal and external stakeholders • Develop new processes and/or identify areas of improvement to meet client expectations • Forecast and track key account metrics (e.g. Weekly SLA progress, Project Health Maintenance,) • Prepare reports on project progress • Initiate EWS for project expected to fall behind on SLAs • Collaborate with front office and operations to ensure delivery goals are met • Assist with challenging client requests or issue escalations as needed • Conducting Client training/re-training on Advantmed Process/Platforms • Liaise with Product Solutions Team for any client requirement for platform development or issues • Represent Operations Team on Client Calls • Preparing Project Plan and execution strategy for client projects • Collaboration with Front Office Team and Operations Team to deliver the results to client • Project Health review and maintenance • Prepare SLA goals for each project assigned • Raise early warnings for Project SLA not met • Prepare Plan of Action to get project back on track • Prepare weekly project tracker for leadership • Identify the AOIs and work with Operations to resolve/solution the issue • Understand client's business requirement and provide appropriate solution • Schedule weekly cadence with internal stakeholders for reviewing the project health and progress

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or relevant role • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Solid experience with MS Office (particularly MS Excel, Power Point Presentation) • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills

Benefits

• Health, Dental, Vision insurance after 30 days • 401k • PTO • Others