Customer Growth Account Manager

October 5

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Sitetracker

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project management • cloud software • smart city • utilities • alternative energy

201 - 500

Description

• The Customer Growth Account Manager at Sitetracker is responsible for growing and renewing with “Corporate customers”. • Driven by customer service as the highest priority, the Customer Growth Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform. • Versed on a variety of industries, you know how Sitetracker’s platform enables companies to hit their productivity goals. • You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. • In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.

Requirements

• A history of success in a customer facing role with demanding timelines • Strategic and goal oriented mindset with a focus on process • Self starter with a demonstrated history of initiative • Capable of engaging at all levels of the organization with superb communications skills