Senior Customer Success Manager

October 17

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ArcSite

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Precision Drawing • Mobile CAD • PDF Markup • Sales Tools • Sales Presentation

11 - 50 employees

Description

• About the Company: ArcSite is the premier provider of mobile sketching and drawing-based takeoff and estimate solutions. It is relied upon by designers, field salespeople, technicians, and inspectors to create exceptional drawings on both mobile devices and laptops, from anywhere, without the steep learning curve of traditional CAD applications. • About the Role: ArcSite is actively seeking a talented, energetic, and highly motivated professional to become an integral part of our Customer Success Team. This pivotal role entails the development and maintenance of strong relationships with assigned accounts, with a primary focus on ensuring exceptional customer satisfaction and facilitating clear recognition of ROI. • Key Responsibilities: Build and maintain strong relationships within assigned accounts. Foster customer satisfaction and loyalty by demonstrating a deep understanding of customers' critical business issues and needs, while delivering products and solutions that help them achieve their business objectives.

Requirements

• Bachelor's degree required. At least 8 years of experience in customer success with SaaS companies focused on mid-market/enterprise customers. • Proven track record of retaining and growing strategic relationships with accounts. • Experience deploying data-driven Quarterly Business Reviews (QBRs). • Exceptional communication skills, both written and verbal, and the ability to engage with both technical and executive audiences. • Ability to think creatively, adapt to changing circumstances, and maintain a customer-centric focus. • Strong project management skills with a focus on meticulous attention to detail, adherence to timelines, and delivery of high-quality work. • A growth mindset with a genuine enthusiasm for assisting others.

Benefits

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • Vested 401K match as of start date • $75 monthly wellness stipend