Account Director, WordPress VIP

October 24

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Automattic

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Funding Round on 2021-05

Description

• Build and maintain strong relationships with a book of WordPress VIP customers, developing an understanding of the customer’s business objectives and success metrics. • Partner with the Customer Success team to ensure customer retention. • Identify and pursue strategic opportunities for expansion within the accounts. • Steer complex pricing negotiations with key stakeholders. • Proactively communicate needs, alerts, and statuses internally.

Requirements

• Ability to provide insights and analysis around sales and revenue data to understand trends, highlight issues, and provide recommended actions. • Ability to provide follow-up on account actions by tracking progress against deadlines, and driving activity. • 7-10 + years of sales operations, business development or similar experience. • Experience working with customers in the Media and/or Publishing industry. • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization. • Effective influencing and relationship building skills with strong executive presence. • Excellent written, verbal, and presentation skills. • Strong attention to detail and sound organizational skills. • Ability to manage multiple priorities simultaneously. • Minimum of five years of experience working as a Relationship Manager, Customer Success Manager or similar role directly managing senior enterprise customer relationships. • Experience building relationships and negotiating with C-Suite and other senior executives and stakeholders. • Experience managing $1M+ customer books of business with measurable business expansion. • Experience meeting and exceeding retention (NRR) and growth (GRR) goals. • Demonstrated ability to steer and de-escalate sensitive or tough customer situations. • High degree of emotional intelligence and customer empathy. • Excellent communication skills: written, oral, and presentation.

Benefits

• open vacation policy • benefits vary by country