Account Manager

2 days ago

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BigCommerce

WebsiteLinkedInAll Job Openings

E-Commerce Software • Shopping Cart Software • Hosted Ecommerce Solution • Internet Marketing • SaaS

1001 - 5000 employees

Founded 2009

🛍️ eCommerce

☁️ SaaS

🤝 B2B

💰 $64M Series F on 2018-04

Description

• Account Manager position at BigCommerce to develop and manage relationships with key clients. • Oversee Feedonomics and BigCommerce clients, managing existing accounts to drive expansion and renewals. • Develop and execute strategic plans to build a pipeline of upsell and cross-sell opportunities. • Serve as primary contact for client inquiries and project updates, ensuring proactive communication. • Lead business reviews to present insights on performance, ROI, and growth opportunities. • Develop tailored proposals and engagements aligned with customer objectives and business needs.

Requirements

• 5+ years managing complex B2B/B2C SaaS accounts with a proven track record of retention and expansion in subscription models. • Expertise in SaaS metrics, customer lifecycle management, and global account coordination. • Exceptional communication and interpersonal skills to build trust and foster long-term relationships. • Strong data-driven mindset; proficient with tools like Salesforce and Gainsight to analyze metrics and demonstrate ROI. • Proven negotiation skills, with the ability to align customer goals with company objectives.