Account Management Manager

September 14

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Budget • Spend • Software • Corporate Card • expense management

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Description

• Responsible for leading a team of Account Managers to nurture and grow client relationships. • Identify and own strategic initiatives to drive proactive customer interactions. • Utilize data insights for informed decision-making and optimization of Account Management processes. • Manage day-to-day operations and escalations while collaborating cross-functionally for exceptional customer outcomes. • Proactively grow customer relationships, increase product adoption, and mitigate churn risk.

Requirements

• A minimum of 3+ years of relevant management experience, preferably in a SaaS organization. • 6+ years of customer success (or related) experience in a SaaS organization, with a demonstrated track record of successfully managing complex customer relationships. • Proven ability to leverage data analysis to drive insights, decision-making, and strategy formulation, particularly around customer behavior, product adoption, and risk mitigation. • Strong experience using Tableau, Salesforce, Excel, PowerPoint, or similar platforms to generate reports, identify trends, and interpret data. • A creative problem-solver who can read between the lines to uncover hidden data insights and craft solutions for complex challenges. • A proven record of driving issues to resolution with a focus on achieving high customer satisfaction. • Experience growing and scaling teams in a high-growth, data-driven environment. • Ability to manage multiple stakeholders, projects, and deadlines simultaneously in a fast-paced environment. • Excellent communication and interpersonal skills, with the ability to engage and build relationships with internal and external stakeholders across various personas, both in-person and virtually, while working effectively as a hands-on, proactive team player.