Customer Success Manager

October 3

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Clarivate

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Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology

10,000+

Description

• Manage assigned territory and customer relationships • Drive product adoption and usage • Support overall growth and retention of customers • Identify and mitigate risks • Build trusting, lasting relationships with customers • Communicate effectively and collaboratively within the business • Design and maintain customer education materials • Drive growth and secure existing business opportunities • Maintain knowledge of Information Solutions and eBooks products and industry trends

Requirements

• Bachelor’s Degree required; or equivalent work experience • 5 years of Customer Success, Academic or Public Library and/or SaaS organization experience managing customer relationships • 5 years of experience working in academic libraries or another similar market • Knowledge of and proficiency with integrated library systems, discovery workflows and functions, including new technologies and applications that enhance information services in the library market. • Ability to define and establish goals based on customer needs and our business capabilities, and execute a well-defined customer success and engagement plan • Self-starting, self-motivated, team player with an ability to work independently and collaboratively across multiple teams. • Strong analytical and creative problem-solving skills. • Track record of results and with an extremely high level of customer focus and passion. • Excellent interpersonal, communication – spoken, written, listening -- and presentation skills.