Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology
10,000+
October 3
Scientific and academic research, patent analytics and regulatory standards, pharmaceutical and biotech intelligence, trademark protection, domain brand protection, intellectual property management. • Life science research • Patent analytics • Regulatory Standards • Technology
10,000+
• Manage assigned territory and customer relationships • Drive product adoption and usage • Support overall growth and retention of customers • Identify and mitigate risks • Build trusting, lasting relationships with customers • Communicate effectively and collaboratively within the business • Design and maintain customer education materials • Drive growth and secure existing business opportunities • Maintain knowledge of Information Solutions and eBooks products and industry trends
• Bachelor’s Degree required; or equivalent work experience • 5 years of Customer Success, Academic or Public Library and/or SaaS organization experience managing customer relationships • 5 years of experience working in academic libraries or another similar market • Knowledge of and proficiency with integrated library systems, discovery workflows and functions, including new technologies and applications that enhance information services in the library market. • Ability to define and establish goals based on customer needs and our business capabilities, and execute a well-defined customer success and engagement plan • Self-starting, self-motivated, team player with an ability to work independently and collaboratively across multiple teams. • Strong analytical and creative problem-solving skills. • Track record of results and with an extremely high level of customer focus and passion. • Excellent interpersonal, communication – spoken, written, listening -- and presentation skills.
Apply NowOctober 3
201 - 500
Train customer-facing teams at Brightwheel on skills for success.
🇺🇸 United States – Remote
💵 $70k - $90k / year
💰 $55M Series C on 2021-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
October 2
501 - 1000
Customer Success Specialist at ExtraHop enhancing client engagement and satisfaction.
🇺🇸 United States – Remote
💵 $66k - $78k / year
💰 $41M Series C on 2014-05
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success