Account Manager - Education

12 hours ago

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Clipboard Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $30M Series C on 2022-02

Description

• Onboard and support new schools in your market • Build relationships with existing schools in your market • Collect and deliver sub feedback to maintain the quality of our marketplace • Help onboard new supply • Identify and solve customer problems • Proactively gather and communicate clues from schools & subs on ways to deliver a better experience • Diligently track changes across subs and schools to surface patterns • Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market • Care deeply about the success of the market • Find a way to solve our customers’ problems, 100% of the time • Doing onboarding calls with schools and setting up 30-day check-ins • Doing 30 day check-ins with schools • Calling schools who appear happy with us to build relationships and drive referrals and utilization • Calling schools who are having a poor experience with us to figure out how we can improve their experience • Calling schools with low utilization to try and activate more demand • Resolving support/tech issues that schools have as needed • Collecting feedback from schools on subs they’ve worked with • Helping new subs onboard to Clipboard, understand how it works and get the correct documents approved • Packaging and providing feedback from schools to subs • Monitoring feedback resolution to ensure our quality floor remains high • Resolving support/tech issues that subs have as-needed • Identifying supply gaps so we can activate more supply when schools are having a poor fill experience • Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs

Requirements