Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
Director - Salesforce Customer Experience
November 8
Concentrix
Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing
Description
• Director in Salesforce, responsible for enhancing the Salesforce platform to meet business needs • Lead and mentor a team of Salesforce practitioners • Design, build and run of Salesforce Solutions • Solutions aligned with client needs, estimates level of effort, prepares proposals • Create innovative solutions and recommend improvements • Documentation for all solution designs and implementations
Requirements
• Minimum Bachelor’s degree in Computer Science, Information Technology, or related field • Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, a plus • Data Cloud, a plus • Contact Center, Architect Level and other Salesforce Certifications, a plus • Proven leadership skills • Excellent problem-solving and analytical skills • Excellent communication and interpersonal skills • Team player with ability to work collaboratively in a team environment • Attention to detail and commitment to delivering high-quality solutions • Experience in Agile or Scrum methodologies
Benefits
• Private medical plans • Great compensation package • Retirement savings plans • Paid learning days • Flexible workplaces
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