Account Management Director

February 19

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Confluent Medical Technologies

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Confluent Medical Technologies is a leading company in the medical device industry, specializing in the design, development, and manufacturing of interventional catheter-based devices and implants. With expertise in materials science and high-performance manufacturing, they offer capabilities in Nitinol components, polymer tubing, biomedical textiles, and complex catheters. Their mission focuses on being a trusted partner in delivering life-saving solutions through integrity, quality, and operational excellence. The company's innovative approach and experienced team are dedicated to improving lives through medical technologies.

Medical Devices and Components • Nitinol Component Manufacturing • Medical Device Design and Development • FEA • Fatigue and Corrosion Testing Services

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Operates as the lead point of contact for matters specific to assigned customers • Develop and foster customer relationships by working directly with assigned customers. • Work to understand customer requirements and be able to hold both the customer and Confluent accountable to commitments • Balance the business objectives of customers with Confluent Medical objectives. • Work to hold all parties accountable to achieve solutions which benefit each side • Communicate with customer around business reviews, quality systems, CAPA/SCAR’s, PRR approval, CIP’s, and other programs. • Work with the Site Leadership Team(s), Customer Operations Team, and associated personnel to serve as the voice of the customer • Effectively facilitate and manage the involvement of other Confluent Medical team members with the customer to resolve critical issues. • Become knowledgeable about the associated manufacturing processes, use, and market for customers • Develop and manage revenue goals for each assigned customer and construct strategies to optimize • As required, manage base business contracts with guidance from Finance, Sales & Legal • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Other duties may be assigned

🎯 Requirements

• BA/BS degree or equivalent, MBA or Advanced Degree preferred • Demonstrated experience (5+ years) in Operations, Supply Chain, Engineering, or Project/Account Management with Medical Devices or a related field • Demonstrated experience of internal and external manufacturing operation systems & processes (MRP, capacity, level-loading, and team structure) in addition to strong Excel & Powerpoint skills • Proven account/project management experience, able to stay very well organized • Fluency with Profit and Loss (P&L) statements and full understanding of the associated components and how they impact profitability • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level • Experience in delivering client-focused solutions based on customer needs • Excellent negotiation skills • Excellent verbal and written communication/presentation skills • Highly responsive customer service attitude • Data analysis expertise