Corsearch
trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening
Senior Account Manager, French Speaker
December 13
Corsearch
trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening
Description
• Client Management: Handling relationships with existing accounts, understanding client needs, and ensuring satisfaction. • Own the Commercial relationship for their client base with a focus on maintaining and growing revenue • Revenue Goals: Targets for revenue growth, upselling, and cross-selling. • Achieve assigned sales targets by collaborating with customer success managers and client managers to deliver the best-in-class brand protection service to your clients • Strategic Planning: Collaborating with internal teams to align on account strategies and business development goals. • Review accounts to identify cross-sell and up-sell opportunities (new services, greater penetration into the account) • Market Knowledge: Monitoring market trends, competitor activity, and regulatory changes in Europe. • Reporting: Frequency and type of reporting expected, such as sales forecasts, KPIs, or account updates. • Additional: Negotiate and convert up-sell and cross-sell opportunities • Keep Salesforce.com updated with timely, relevant, and accurate information • Manage renewal of contracts via CPQ process, engaging in commercial discussions and confirmations towards the end of the lifecycle – each renewal that has an upsell opportunity / potential pricing discussion • Understand fiscal year/budget cycles for client in your respective territory. • Manage price increases • Articulate any new products and services and their value proposition
Requirements
• 3+ years in Account Management role (Customer Success also accepted) • Experience with European markets is crucial • Fluent in English and French • Strong communication, negotiation, and relationship-building skills. • Familiarity with CRM tools, sales software, or other relevant systems. • Demonstrable knowledge of procurement and contract process • Willingness to travel about 20% • SaaS background/Technology background, working in a scale up environment • Experience working within the Brand Protection or Intellectual Property industry is desirable
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