Account Manager, EMEA

7 hours ago

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Customer.io

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marketing • analytics • customer retention • user retention • email marketing

51 - 200

💰 Series A on 2022-03

Description

• As an Account Manager at Customer.io, you’ll play a vital role in nurturing and growing our existing client relationships. • You’ll collaborate with teams across Customer.io to ensure our clients receive top-notch service and support throughout their journey with us. • You’ll have the chance to make a real impact by driving growth and delivering tailored solutions that meet their unique needs. • You’ll be the primary point of contact for your clients, fostering trust and rapport to understand their needs and objectives. • You’ll identify opportunities for upselling and cross-selling within your accounts, collaborating with internal teams to deliver tailored solutions that enhance client satisfaction and contribute to our company goals. • You’ll develop and implement strategies to maximize client satisfaction and retention, ensuring we’re aligned with our clients' objectives while driving revenue growth. • You’ll keep an eye on key performance indicators (KPIs) to assess account health, spotting opportunities for optimization and improvement. • You’ll proactively address client inquiries, concerns, and escalations, ensuring timely resolutions and a positive customer experience. • You’ll keep up with industry trends and market developments to identify innovative opportunities and help differentiate our services.

Requirements

• You have a minimum of 3 years of experience in account management, sales, or related roles within the SaaS industry. • You’re a strong communicator, both verbally and in writing, capable of articulating complex ideas clearly and persuasively. • You’re tech-savvy, and familiarity with CRM tools will be a plus as you manage your accounts effectively.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year