Director of Account Management

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201 - 500 employees

☁️ SaaS

💸 Finance

🤖 Artificial Intelligence

Description

• Responsible for driving revenue growth by fostering deeper client relationships and leading upsell and cross-sell initiatives. • Create and execute a strategy to identify and drive upsell and cross-sell opportunities. • Establish strong relationships with clients, understanding their unique needs. • Partner with Sales, Customer Success, and Product teams to ensure seamless upsell processes. • Hire, train, and mentor an Account Management team as the function expands. • Leverage data and analytics to forecast upsell opportunities and track performance against revenue goals. • Take ownership of revenue targets and play a critical role in meeting company growth objectives. • Act as a champion for client feedback, working closely with the product team.

Requirements

• 5+ years in Account Management, Sales, or Customer Success within B2B SaaS. • Proven success in driving upsell and cross-sell revenue and achieving growth targets. • Experience managing high-value client portfolios. • 3+ years in a leadership role, with experience hiring and scaling teams - an advantage. • Exceptional communication, relationship-building, and negotiation skills. • Strategic thinker with a hands-on approach to execution. • Proficiency with CRM tools (e.g., Salesforce) and data analysis platforms. • Familiarity with FP&A software or SaaS-based financial tools is highly desirable.

Benefits

• Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for you and 80-100% paid coverage for your dependents. • Flexible paid time off including 12 paid company holidays, dedicated sick leave, and generous vacation time. • Flexible hybrid or remote environment. • Generous, meaningful equity. • 401k with up to 4% match. • Perks include: mental health & wellness services, HSA + FSA, commuter benefits for hybrid employees, and more!