Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
Head of Middle-East Business Development
March 5
Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
📋 Description
• Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. • Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. • As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. • We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. • Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. • Diabolocom with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries. • Diabolocom is rapidly expanding and establishing a strong global presence. • We’re looking for a dynamic Head of Business Development to drive our growth across the Middle East. • This position reports to Diabolocom's Chief Sales and Marketing Officer and involves regular collaboration with our CEO. • Develop and implement a robust lead generation and market entry strategy for the Middle East region. • Identify, engage, and build relationships with potential customers and partners in the region. • Manage the entire sales cycle from prospecting to closing deals. • Ensure all business development activities are culturally adapted to the Middle Eastern market. • Define and track Key Performance Indicators (KPIs) and develop action plans to achieve commercial targets. • Build and maintain strong, long-lasting relationships with customers and partners. • Work closely with global teams to align strategies and share market insights. • Stay informed about local regulations, industry standards, and compliance requirements in the Middle East.
🎯 Requirements
• Fluency in both standard Arabic and English • Proven track record of driving revenue in B2B SaaS or cloud contact center solutions • Deep familiarity with the Middle Eastern market landscape, including local regulations, business culture, and competitive dynamics • Strategic mindset with an entrepreneurial drive: able to define and execute market expansion plans, adapt to changing conditions, and innovate • Outstanding communication and presentation skills, including the ability to convey technical value propositions and build trust with C-level stakeholders.
🏖️ Benefits
• A Global Adventure: We currently span 8 countries and 15 nationalities. You’ll be at the heart of our Middle East expansion—based in Dubai or Riyadh with frequent regional travel—shaping our growth story firsthand. • Cutting-Edge Tech & Autonomy: Work with advanced CCaaS and AI solutions while enjoying the freedom to drive initiatives, make key decisions, and help define our roadmap. • Collaboration & Inclusive Culture: You’ll collaborate across diverse teams—product, marketing, sales, R&D, support, and more—in an environment where every voice matters and has a real impact. • Growth & Celebration: We’re at a pivotal stage of expansion, offering ample room to grow professionally and develop leadership skills. And when success calls for celebration, we head to memorable team-building events in places like Ibiza, Porquerolles, or Corsica! • Meaningful Influence: From transforming customer experiences to crafting innovative solutions, your contributions will be seen and valued. Our team is big enough to thrive globally, yet small enough for your impact to truly shine.
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