Academic Account Manager - Central, Western and Latin America

2 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Digital Science

WebsiteLinkedInAll Job Openings

Text Mining • Incubator • Science • Artificial Intelligence • Machine Learning

501 - 1000 employees

Founded 2015

🔬 Science

📚 Education

🏢 Enterprise

Description

We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? The Account Manager is responsible for overseeing assigned client accounts, focusing on maintaining and growing existing business within these accounts. The ideal candidate will represent Digital Science across all B2B products and services at client institutions, working closely with multiple key stakeholders—including procurement and budget stakeholders, business owners, key influencers, and decision-makers. This role involves developing and executing strategic plans for relevant accounts, assisting clients in maximizing the benefits of our products and services, and turning client challenges into opportunities. The Account Manager will serve as the primary point of contact for clients, ensuring satisfaction, managing account renewals and standard upsells, supporting issue resolution, training and other product needs. Please note, due to business and customer need, the person in this role MUST be based in either Central or West Coast USA. Applications from other areas will not be accepted.

Requirements

Minimum of 5 years of experience in account management or customer success roles Proven track record of maintaining and growing client accounts. Excellent communication and interpersonal skills. Strong strategic planning and problem-solving abilities. Ability to work with multiple stakeholders and navigate complex organizational structures. Experience collaborating with sales teams on upsell and cross-sell opportunities. Familiarity with CRM systems and account management tools. Strong organizational skills and attention to detail. Ability to travel as required to meet with clients, expected to be 25%-40%.

Benefits

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are: We are brave in the pursuit of better We are collaborative and inclusive We are always open-minded We are from and for the community We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Additional Information Please note that, in light of vaccination mandates for US Government contractors, Digital Science requires that all US-based employees are fully vaccinated against COVID-19, subject to approved accommodations.