Principal Account Manager

November 8

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Elation Health

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Electronic Health Record (EHR)

201 - 500

Description

• Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based platform. • As a Principal Account Manager at Elation Health, you will work with our most innovative clients to achieve new performance highs. • Proactively address potential risks and issues that might affect client retention. • Analyze client usage and feedback to provide insights to product and service teams, driving continuous improvement. • Facilitate customer escalations cross-functionally and provide appropriate expectations externally. • Drive the strategic planning for your book of business, outlining growth opportunities, potential challenges, and tailored engagement strategies. • Stay abreast of industry trends and insights to inform and adjust strategies as necessary. • Own, cultivate and strengthen relationships with key decision-makers within our largest clients. • Ensure ongoing client satisfaction through regular check-ins, understanding their evolving needs and addressing concerns promptly. • Engage closely with internal stakeholders, including product, sales, marketing, and service teams, to align on client needs and ensure cohesive messaging and service delivery. • Regularly monitor, analyze, and report on your book of business health, growth, trends, and risks. • Maintain up-to-date account records and ensure timely communication of relevant insights to senior leadership. • Design and implement comprehensive frameworks tailored for strategic advisement and issue resolution. • Identify upsell and cross-sell opportunities to expand our footprint within each strategic account, and partner with Sales to close.

Requirements

• 7+ years of Consulting / Customer Success / Client Solutions / Account Management experience • 3+ years Healthcare experience required, experience with Primary Care organizations strongly preferred • Successful track record with upselling or net new sales • Ability to ramp and build rapport quickly • Strong communication skills (internal and external) • Desire to deliver quality and timely customer service • Problem solving and risk mitigation • Experience managing large, multi-stakeholder customers with competing priorities • Strong business acumen