Senior Service Account Manager

March 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💰 Account Manager

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Energy Vault

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Energy Vault is a company specializing in innovative energy storage solutions. They offer a comprehensive portfolio of hardware, software, and service solutions to meet various energy storage needs, ranging from short to ultra-long durations. Energy Vault integrates cutting-edge technologies such as proprietary battery, gravity, hydrogen, and hybrid energy storage systems, emphasizing flexibility, scalability, and sustainability. With a focus on customer-centric solutions, Energy Vault serves a global clientele that includes utilities and large energy users, helping them maximize economic and environmental value. The company's sophisticated software, VaultOS, aids in real-time energy management and optimization of storage and other energy assets.

Energy • Storage • Renewable Energy Storage

51 - 200 employees

Founded 2017

⚡ Energy

☁️ SaaS

🏢 Enterprise

📋 Description

• Welcome to Energy Vault® (NYSE:NRGV), where our purpose is to enable a sustainably energized world. • Our mission is to provide energy solutions that accelerate the global transition to renewable energy. • Energy Vault® operates globally with headquarter locations in Westlake Village, California and Lugano, Switzerland. • The Senior Service Account Manager will be the primary point-of-contact for customers of EV Solution who own and operate Energy Vault battery energy storage systems. • You will own the customer relationship. • You will be accountable for all aspects of the Energy Vault’s contractual obligations after project handover; including service ticket and work order management, warranty repairs, maintenance planning, billing for non-warranty claims, vendor support, periodic performance and work history reporting, and general customer satisfaction. • This position is key to proving a positive experience for Energy Vault’s customers that is key to insuring future repeat project business. • You will interface numerous individuals, organizations and companies to insure rapid resolution of service-related issues. • You will also be responsible for managing and reporting the P&L status of these contracts.

🎯 Requirements

• 8 years of related experience with a bachelor's degree; or 6 years and a Master’s degree; or a PhD with 3 years experience • Related experience is in account management, customer service, or service operations within the energy, renewable energy, or energy storage industry. • A general technical understanding of the equipment used in energy storage projects is desirable. • Strong background in managing customer relationships, ensuring contract compliance, and driving customer satisfaction. • Experience working with global customers and vendors, demonstrating the ability to navigate cultural and regional differences in service expectations and business operations. • Proven ability to manage long-term service agreements (LTSAs), including warranty claims, maintenance planning, and billing processes. • Proficiency using common PC applications such as Word, Excel, Power Point, etc. • Experience in financial management of service contracts, including P&L oversight and revenue forecasting. • Familiarity with field service operations, coordination of site work, and managing third-party service providers. • Exceptional communication and interpersonal skills, with a strong ability to collaborate across internal teams and external stakeholders. • Problem-solving mindset with the ability to analyze service issues and implement proactive solutions. • Strong organizational and project management skills, with the ability to prioritize competing demands effectively. • High attention to detail and a commitment to quality service delivery. • Expected travel: Up to 10% domestic and/or international travel as needed to support customer service and operational needs. • Comfortable thriving in fast-paced, rapid growth environments. • A passion for sustainability, our mission, and our vision is a bonus!

🏖️ Benefits

• Annual bonus plan. • Restricted Stock Units (RSUs). • 401K employer matching. • Comprehensive medical, dental, and vision plans for employees and family. • Flexible Spending Account. • Company-paid Life insurance, Short- and Long-term disability insurance. • Generous holiday allowance. • Flexible time off plus sick leave. • Reimbursement for home office equipment, phone, and internet expenses.