Slate Account Manager

2 days ago

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enrollmentFUEL

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Helping people who recruit people.

Student Search • IP Targeting for Education • Digital Advertising • Enrollment Marketing • Enrollment Management Consulting

11 - 50

Description

• Serve as Account Manager on assigned client contracts; oversee assigned Slate projects alongside a Project Manager • Hold Project Manager accountable for campaign promises; ensure campaign promises are being met while delighting the client-partner • Effectively build meaningful and personal relationships with client-partners to retain their loyalty; in coordination with the assigned Project Manager, troubleshoot any issues that arise and work to execute a successful retention strategy • Coordinate educational training sessions and strategic reviews with client-partners to embody enrollmentFUEL’s “teaching and learning” and “unrivaled guidance” philosophies; provide insight and trending industry patterns to client-partners • Demonstrate a thorough understanding of enrollmentFUEL's products and articulate how they address client-partner needs and pain points at a strategic level; identify opportunities for converting current Slate relationships to other enrollmentFUEL services; assist in recommending, identifying, and preparing Addendums for upsell and cross-sell opportunities in an effort to meet the company’s upsell goals each year • Monitor cost of goods sold and gross margin on assigned Slate projects to ensure good stewardship of project budgets • Manage Slate client-partner relationships and client satisfaction as part of an overall retention strategy; assist in the company’s efforts to retain Slate relationships to meet the company’s retained revenue goal each year • Assist with creating policies and user manuals for enrollmentFUEL’s instance of Slate • Expand the functionality of enrollmentFUEL’s Slate instance for test environments and suitcasing activities • Collaborate with the Slate team to set up and maintain the enrollmentFUEL Admission, Advancement, and Student Success instances for implementation • Work with the internal team to expand utilization of Slate functionality in other areas of enrollmentFUEL • Monitor competition by gathering current market information on pricing, products, new product development, delivery, etc. • Monitor Facebook/Slack pages and community forums, answer questions, and look for potential sales opportunities • Attend the Slate Talk weekly collaboration meeting with the Slate team • Attend the annual Slate Summit event • Promote enrollmentFUEL as a thought leader in the industry by presenting at conferences/workshops, contributing as an author for internal publications, serving as a host on internal podcast series, and participating in external opportunities approved by VP of Research and Learning • Attend Technolutions webinars, trainings, and community conversations to remain a vibrant user and learner of the Slate platform • Assist in discovery calls and writing quotes/proposals for prospective partners • Help the VP of Strategic Enterprise Solutions position to travel effectively and efficiently by alerting them of new opportunities and/or potential client retention issues; support the VP of Strategic Enterprise Solutions’ travel schedule and help assist them while they are traveling • Attend relevant staff meetings and retreats • Represent enrollmentFUEL in a professional manner • Uphold the mission and core values of enrollmentFUEL • Other duties as assigned

Requirements

• At least 5 years of experience in a CRM Slate instance; implementation experience preferred • Experience in account management and/or managing projects within a team • Strong oral, listening, and written communication skills • Ability to build relationships and trust with partner institutions; ability to engage with cabinet-level college constituents and project team members • Ability to lead a team, communicate objectives, and demonstrate critical-thinking and problem-solving skills • Ability to work independently and as part of a team • Ability to communicate technical concepts to a non-technical audience • Willingness to learn to use new technologies and tools • Demonstrated experience, formally or informally, teaching, coaching, or leading professional training sessions • Ability to teach new Slate users the specific skills required to carry out their job duties • Ability to work remotely in a fast-paced, changing environment; adaptability regarding new and changing processes and products; able to juggle multiple priorities at the same time • Professional, friendly, and customer-service oriented; interpersonal skills including tact, patience, and courtesy • Expertise in Microsoft Office Suite, particularly Outlook, Excel, Word, and PowerPoint