October 20
• Undertake account management responsibilities and supervise subordinate staff • Manage relationships with clients and guide account personnel • Build and maintain customer relationships • Coordinate and advise account managers, supervisors and executives • Ensure retention of clientele and facilitate growth • Plan budgets and activities for account management in the company • Set up goals and objectives for all subordinate staff • Provide feedback and counsel to account staff to meet quotas/objectives • Conduct performance evaluation using key metrics • Serve as the point of contact for customers • Understand customer requirements and needs to offer suitable solutions and generate new business • Ensure timely delivery of services and products to clients • Resolve issues to maintain and strengthen customer trust • Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
• Proven experience as an account director or similar position • Demonstrable experience in negotiation and meeting client requirements • Solid understanding of budgeting and reporting on progress • Knowledge of performance evaluation techniques and metrics • Working knowledge of MS Office and/or relevant software (e.g. Salesforce) • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships • Outstanding organizational and leadership skills • BSc/BA in business administration, sales or relevant field
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