Director of Partnerships

March 14

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Front

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Front is an AI-powered customer service platform built for collaboration, offering omnichannel support to bring together all service channels and teams for a streamlined approach to customer service. The platform enhances productivity, faster response times, and improves customer satisfaction scores by incorporating powerful AI, automation, real-time collaboration, and an intuitive inbox experience. Front allows businesses to manage support tickets, employ live chat, use knowledge bases, and conduct email management, helping organizations improve their client service delivery and operational efficiency. It is trusted by over 9,000 businesses globally to maintain high customer satisfaction and unlock exceptional service experiences.

SaaS • Email collaboration • Customer Service • Management software • Shared Inbox

201 - 500 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• As the Director of Partnerships & Channels at Front, you will spearhead the development and execution of our partnerships strategy, driving significant revenue growth and market expansion. • You will be responsible for building and leading a high-performing team, cultivating strategic relationships in target partner ecosystems including Technology Services Distributor (TSD) channel partners. • You will collaborate closely with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to develop and manage pipeline and go-to-market (both co-selling and co-marketing) initiatives that generate substantial incremental revenue. • You will be a key leader within Front, shaping and evolving our partner programs, processes, and overall strategy to drive long-term scalability and success. • This position reports to our VP, New Business & Partnerships.

🎯 Requirements

• 10+ years experience in channel sales, business development, or strategic partnerships, with at least 5 years in a management role. • Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners. • Strong leadership skills with experience building and managing high-performing teams, paired with a willingness to roll up your sleeves to help your team reach its goals. • Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners. • Excellent communication, negotiation, and presentation skills, with the ability to effectively engage and influence executive-level stakeholders within Front and partner organizations. • Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment. • Deep understanding of the CX & customer support landscape, with a strong network of relationships within the TSD & master agent ecosystem. • Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets. • Strategic thinker with the ability to identify and capitalize on market opportunities and trends. • Experience negotiating and executing complex partnership agreements.

🏖️ Benefits

• Competitive salary • Equity (we are post-series D & backed by some of the best VCs in the US) • Private health insurance, including plan options at no cost to employees • Paid parental leave • Flexible time off policy • Focus Fridays - learn more here! • Flexibility to work from home 3 days/week (unless posted as a full-remote role) • Mental health support with Workplace Options • Family planning support with Maven • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities • Wellness Days - Fronteers get an additional day off on months with no holidays • Winter Break - Our offices are closed from Christmas to New Year's Day!