Client Support Specialist

5 days ago

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Description

• Client support Specialist location: Work From Home. • Deliver services to support the client’s day-to-day needs related to ticketing systems and products. • Responsible for maintaining agreed upon service levels. • Follow-up as needed with national teams for timely problem resolution. • Responsibilities include training, sharing best practices, and general operational support including installs and upgrades.

Requirements

• H.S. diploma or equivalent. • BA/BS degree is preferred. • 1+ years of experience with the Ticketmaster System and/or various ticketing system. • Overall awareness of the entertainment and sports business is important. • Box Office experience is a plus. • Knowledge of how TM departments impact on one another, and on outside clients is a plus. • Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred. • Archtics experience is preferred. • Strong Microsoft Word, Powerpoint and Excel skills. • Service oriented, with strong organizational and communication skills. • Able to successfully handle multiple priorities. • Certain degree of creativity, latitude, and problem solving is required.