Strategic Relationship Manager

2 days ago

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Powering Personal Growth

content authoring • personal development • analytics • software

51 - 200

💰 Debt Financing on 2022-03

Description

• Building strong relationships throughout the customer organization on the phone, video meetings and through email • Being consistently available to your customers to make sure they know we care • Managing 50+ accounts at various stages of onboarding, adoption, up-sells, and renewals • Delivering best practice programs via web demonstrations and personal screen shares • Evangelizing new product features to your stakeholders so they can take full advantage of them and help meet your revenue goals • Maintaining CRM so that your leadership and your team-mates are always “in the know” • Organize, facilitate and conduct user-centered research to uncover insights that empathize with target users, utilizing a variety of methodologies such as interviews, surveys, and usability testing • Communicate and collaborate with cross-functional teams to integrate research findings into the design and development process, ensuring a cohesive and user-friendly product experience • Develop and iterate on prototypes based on research findings, and conduct usability tests to validate design decisions, ensuring a seamless user experience and addressing any potential pain points • Analyze and synthesize data to provide actionable recommendations, communicating findings effectively through comprehensive reports and presentations • Manage external consultants and contractors to ensure shared goals, objectives, and timeline. • Working with the product and user experience teams to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future • Provide thought leadership on customer segments based on user insights • Maintain and utilize deep industry knowledge and marketing best practices to drive decision-making to increase revenue and implement cost savings for partners

Requirements

• A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements • A minimum of 3 years of experience in strategic account management or key accounts • Advanced level competency with common office tools and CRM platforms • Experience helping customers navigate innovative features and solutions • Experience implementing user-centered design research and JTBD methodologies • Experience developing marketing and advertising campaigns • An intense curiosity for how an organization serves their members to deepen engagement • Committed to delighting your customers • An elegant and empathetic communicator – you can deliver meaning and intent in writing, on the phone and in visual presentations • A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge • Availability to travel 20-30% of the time

Benefits

• Compensation and bonus commensurate with experience • Plenty of time off to keep you balanced • Medical benefits with multiple plan offerings, HSA contribution, and Dental and Vision plans • A dynamic, talented team, dedicated to changing the world and building an incredible business • Onsite and virtual social events to keep us connected in our hybrid work environment • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails