Account Director

September 25

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InMoment

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Customer experience optimization • Voice of customer • Employee engagement • Social reviews & advocacy • Customer feedback

1001 - 5000

💰 $20M Venture Round on 2011-10

Description

• Account Directors drive customer retention, strategy and upsell process. • Responsible for monetization of client product roadmap. • Work closely with account managers to identify needs and retain and grow the client. • Focused on the cycle of opportunity and execution of commercial process.

Requirements

• Bachelor’s Degree or have equivalent experience in a related field • You have successfully worked with cross-functional teams and thrive in a collaborative environment • You are organized and have an aptitude to resolve complex and diverse issues and meet deadline • You have strong mathematical, quantitative, and analytical skills • You have experience in project, change, and client-management • You are proficient with Google Suite (Gmail, sheets, slides, forms, etc). Experience with Jira and process tools like ClickUp or Mondays are a plus

Benefits

• Unlimited PTO - We encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks • Medical with FSA and/or HSA (which includes an employer match up to $1,500) • Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava • 401(k) Retirement matches dollar-for-dollar for the first 1.5%, and then 50 cents on the dollar for the next 4.5%. There is a 2-year vesting period for the employer contributions • Access to financial counseling through WellCents • New Hires are eligible for benefits on the first of the month following their hire date. • No cost life insurance, short and long term disability • Robust Employee Assistance Program with podcasts, training, webinars and counseling. • Autonomy - We trust our employees and offer an extremely flexible work schedule • Fun, innovative, collaborative and supportive working environment • Inclusion and Diversity teams - Women of InMoment and InMovement • Employee rewards and referral programs with generous payouts