Resident Experience Director

October 4

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State of New Jersey

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10,000+

Description

• The New Jersey State Office of Innovation is looking for diverse and experienced team members to deploy world-class innovative and digital services that solve pressing public interest challenges for the people of New Jersey. • Our work spans numerous issue and policy areas, and is focused on making an impact in the lives of the New Jerseyans that we serve. • Our work has decreased the amount of time it takes to apply for Unemployment Insurance, made it easier to start, operate, and grow a business in the Garden State, and connected millions of New Jerseyans to government programs, services, and benefits. • Our team members wear many hats, contributing to both the execution of core projects and the evolution of the Office of Innovation (OOI). • We use data and modern research, design, and development methods to inform our decision making, and we collaborate with stakeholders within and outside of government to understand and solve challenges. • The Resident Experience Director plays a pivotal leadership role, overseeing the visioning, development and implementation of multiple projects and streams of work across a variety of issue areas.

Requirements

• A minimum 10 years of relevant work experience. • At least 5 years of leadership experience overseeing multiple streams of work and staff. • Professional experience in a technical role (i.e. product management, product design, engineering, data science, business analytics, policy, or operations). • Professional experience in leveraging agile and human-centered processes in a government or civic technology domain. • Experience in scaling and managing cross-functional teams.

Benefits

• full benefits