Account Director - Remote (US Eastern or Central Time)

December 10

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Interiors International

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Architecture • Interior design • Project management • General contractor

11 - 50 employees

Founded 1983

Description

• Serve as a senior client-facing member of the integrated team • Responsible for leading and growing customer relationships within a portfolio of Enterprise accounts • Create a high-functioning account team • Lead daily customer experience of Top Key Accounts • Drive retention & renewal of Enterprise accounts • Develop understanding of products, service offerings, and customer dynamics

Requirements

• Bachelor's degree in Business Administration, Marketing, Accounting, Finance, or related field. Advanced degree preferred but not required • Minimum of 8-10 years of experience in account management or client leadership roles within the software or technology industry, with at least 8 years of hands-on experience in the field and a minimum of 5 years in a leadership capacity. • Proven track record of successfully managing Enterprise accounts and driving retention & renewal strategies. • Demonstrated experience in leading and developing high-performing account management teams. • Demonstrated ability to communicate with technical and financial stakeholders using appropriate language and vocabulary effectively. • Comfortable discussing SAAS solutions, cloud-based technologies, and other technical aspects relevant to the industry. • Experience translating complex technical concepts into clear, understandable terms for non-technical clients. • Proficiency with Salesforce or Microsoft Dynamics • Familiarity with Monday.com and Confluence highly preferred, but not required. • Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas and strategies. • Proficiency in presentation building, email communication, and conducting business meetings. • Strong negotiation and contract management skills. • Exceptional analytical and problem-solving abilities. • Strategic thinker with the ability to understand market trends and anticipate changes. • Highly organized with excellent time management skills. • Customer-centric mindset with a focus on building long-term relationships. • Collaborative team player with the ability to work cross-functionally.

Benefits

• Discretionary bonuses • Long-term incentives • Flexible paid vacation/personal time policy • 6 weeks paid parental leave • Employee referral bonus of $1,000