Customer Success Manager - Telecom

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Geospatial software • GIS • Network design • Network construction • Network operations and maintenance

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💰 Post-IPO Equity on 2020-12

Description

• As a Telecom SaaS Customer Success Manager, you will be responsible for managing customer relationships after the sales team closes the deal. • Your main focus will be on ensuring a successful onboarding, driving product adoption, and fostering long-term customer satisfaction. • This role requires strong knowledge of telecommunications industry practices and an understanding of telecom network architectures to effectively support customers in this sector. • You will act as the primary point of contact for your assigned customers, ensuring they achieve their desired outcomes with the SaaS platform and providing guidance for optimal use.

Requirements

• 2-4 years of experience in a customer success, account management, or customer-facing role within the telecommunications industry. • Strong understanding of telecommunications network architectures (e.g., fiber, wireless, 5G, etc.). • Familiarity with SaaS products and the customer success life cycle. • Excellent communication and relationship-building skills, with the ability to engage and retain telecom clients. • Strong problem-solving abilities with a focus on telecom network challenges. • Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce) • Bachelor’s degree in telecommunications, engineering, business, or related field preferred.

Benefits

• Competitive base salary plus performance bonuses. • Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family! • No contribution to benefit plan! • STD/LTD insurance fully paid. • Generous PTO with 8 paid holidays plus 2 “floating” holidays. • Paid charity/volunteering day each year. • Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service. • 401k Safe Harbor contribution, fully vested day one. • Mentor program. • Home office support for remote workers. • Career development and training opportunities. • Potential for advancement into more senior roles within customer success or other departments. • Flexible Working