VP - Customer Account Management

September 25

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Iterable

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Marketing Automation • SaaS • Growth Marketing • Email Marketing • Mobile Marketing

501 - 1000

💰 $200M Series E on 2021-06

Description

• The Vice President of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth. • Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. • You’ll get to: • Identify and recruit top CAM talent • Build, manage and motivate a growing team of customer account managers • Build, manage and motivate a team of customer operations specialists • Own and report on the customer account team’s metrics and performance • Partner with marketing and Customer Success to execute and deliver on company’s revenue plan

Requirements

• 10+ years of enterprise-class software account management leadership experience • Proven track record of growing existing enterprise business, typically $50k+ ARR • Experience building relationship with C-suite level decision makers over longer upsell sales cycles • 3+ years experience managing managers in a customer selling • Proven ability to grow, manage and motivate high performance customer account teams • Experience using CRMs, Business Intelligence and other revenue tools • Operational experience in working with RevOps in designing salaries and quotas for individual contributors • Experience with account segmentation, lead distribution and sales funnels • Passion for learning and always improving yourself and the team around you • Excellent communication skills and ability to work with cross-functional teams

Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation