Customer Success Specialist

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Jamf

WebsiteLinkedInAll Job Openings

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• At Jamf, we empower people to be their best selves and do their best work. • The Customer Success Specialist I (CSS I) is responsible for the training of customers related to the implementation and adoption of Jamf Products and related technologies. • The CSS is responsible for helping Jamf’s customers find value in the products they have purchased, with the goal of customer retention. • This role requires an understanding of Jamf products, customer environments, and common technical workflows. • The ability to make decisions around the best implementation strategy for customers and own the customer onboarding journey. • The role is expected to train and enable Jamf’s customers to help achieve their goals.

Requirements

• Minimum of 1 year proven ability to communicate technical topics to both technical and non-technical audiences (Required) • Minimum of 1 year of experience with customer interaction in an online or email setting (Preferred) • Minimum of 1 year experience in a Customer Service role (Preferred) • Minimum of 1 year experience using SalesForce.com (or alternative CRM platform) (Preferred) • General Experience with macOS, iOS, and tvOS (Preferred) • Ability to communicate complex technical terms in an easy to understand, non-technical manner • Ability to interact effectively with co-workers in a result driven culture • Self-starter, energetic multi-tasker, highly motivated and a team player • Ability to engage with and establish trust and rapport with customers and employees • Ability to work independently and as part of a team • Ability to multi-task and prioritize duties • Strong attention to detail

Benefits

• Named a Best Workplace in Technology, 2022. • Named a Fortune 100 Best Companies to Work For® • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world. • We put people over profits – which is why our customers keep coming back to us. • Our volunteer time off allows employees to support and give back to our communities. • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). • Over 100,000 Jamf Nation users, the largest online IT community in the world.