Enterprise Customer Success Manager - DACH - German speaking

3 days ago

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Jamf

WebsiteLinkedInAll Job Openings

Apple management • Mac Management • Mobile Device Management • Enterprise Mobility Management • iOS management

1001 - 5000

💰 $300M Post-IPO Secondary on 2021-09

Description

• At Jamf, we believe in an open, flexible culture based on respect and trust. • The Enterprise Customer Success Manager’s primary goal is to ensure successful Apple deployment. • They work closely with Jamf customers to ensure overall satisfaction through proactive touch points. • ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments.

Requirements

• Proficiency in English and German is required. • Experience communicating technical topics to both technical and non-technical audiences (Required). • 2+ years of experience with customer-facing account management (Required). • 1+ years of experience with Apple products in a professional setting (Preferred). • Proven ability providing successful outcomes to high touch and high value customers (Preferred). • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred). • Team player with proven ability to execute across a cross-functional team. • Strong attention to detail. • Ability to multi-task and prioritize duties. • Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal. • Ability to engage with and establish trust and rapport with all levels of customers and employees.

Benefits

• Flexible work-life in a choice-based office model. • New hires receive a #WFH stipend to better their workspace. • Generous paid time off, including VTO. • Health and mental health benefits. • Family planning services. • Retirement and more.