Director, Customer Solutions and Onboarding

6 days ago

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localization • globalization • translation • terminology management • translation memory

201 - 500

Description

• Lead the department that designs, implements, and manages complex localization solutions. • Play a crucial part in ensuring successful integration of new customers into localization ecosystem. • Support existing customers as they scale, driving operational excellence and customer satisfaction. • Oversee day-to-day operations of the global Solutions and Onboarding Department. • Build, mentor, and develop a high-performing team of solutions architects and engineers. • Collaborate with senior leadership to develop the department’s long-term strategy. • Serve as a key point of contact for customers in partnership with Sales and Customer Success Departments. • Engage with key customers to assess and understand their localization needs. • Design innovative, scalable localization solutions tailored to customer specifications. • Oversee onboarding of high-complexity customers for seamless integration. • Gather customer feedback post-onboarding to refine solutions and processes.

Requirements

• Bachelor’s degree in Localization, Linguistics, Computer Science, Information Systems, or a related field; Master’s Degree preferred. • Minimum of 15 years of experience in localization, technical project management, or solutions architecture, with at least 8 years in a leadership role. • 5 years experience leading a globally distributed, remote team. • Demonstrated success in managing complex technical localization projects, including integrations with TMS, CMS, or other customer-side systems. • Experience working with customers in industries like technology, software, HR, e-commerce, or marketing is a plus. • In-depth knowledge of localization tools and technologies (TMS, MT, CAT tools) and their technical integrations. • Experience with API-driven integrations and managing content workflows through automation tools. • Familiarity with agile project management methodologies is an advantage. • Proven ability to lead, manage, and grow a multi-disciplinary, global team in a high-pressure, fast-paced environment. • Strong stakeholder management skills with the ability to engage customers, internal teams, and senior management effectively. • Excellent communication, problem-solving, and organizational skills. • Ability to think strategically about customer needs and translate them into actionable, scalable solutions. • Strong focus on delivering exceptional customer service and satisfaction through technical innovation and operational excellence.