LegalMatch
Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing
Customer Success Specialist
5 days ago
LegalMatch
Small Law Firm Marketing • Leads for Lawyers • Legal Lead Generation • Law Practice Marketing • Attorney Marketing
Description
We are seeking a Customer Success Specialist to join our team and play a vital role in our client- attorney matching service. • Your primary responsibility will be to connect with clients who submitted their cases on our website, understand their needs, and provide them with information about suitable attorneys. • This is an excellent opportunity for someone who is passionate about helping people and ensuring a seamless customer experience.
Requirements
Key Responsibilities: • Contact clients who have added their case to our website to understand their legal needs and preferences. • Provide clients with tailored information about attorneys who match their requirements. • Answer client questions and address concerns regarding the attorney selection process. • Maintain detailed and accurate records of client interactions in our CRM system. • Follow up with clients to ensure they have connected with an attorney and received the necessary assistance. • Collaborate with internal teams to resolve any client issues and enhance the matching process. • Gather feedback from clients to improve our service and enhance customer satisfaction. Qualifications: • Excellent verbal communication skills and a professional phone demeanor. • Strong active listening and problem-solving abilities. • Proficient in using CRM systems and basic computer applications. • Skilled at managing multiple tasks and prioritizing effectively in a dynamic and fast-paced environment. • A customer-focused attitude with a passion for providing exceptional service. • Experience in the customer success field is a plus but not required.
Benefits
Why Choose to Be a Customer Success Specialist at LegalMatch: • Remote Work Opportunity: Enjoy the convenience and flexibility of working from the comfort of your own home. • Night Shift: If you're a night owl who loves working at night, you'll thrive in this flexible and rewarding environment. • Fixed Weekends Off: Enjoy weekends for relaxation and personal time.
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