Director of Partnerships - Sales

2 days ago

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Description

• Lead and manage a team of account executives/managers, providing coaching, guidance, and support to ensure effective performance and professional growth. • Set short- and long-term goals for the direct team, aligning with the company’s revenue objectives and growth strategy. • Monitor and evaluate team performance, identifying challenges, providing feedback, and implementing strategies to optimize productivity. • Guide the team to act as the main point of contact for accounts, ensuring strong, long-term client relationships and partnerships. • Support direct team in understanding client goals, industry challenges, and trends, enabling them to offer relevant and value-added solutions. • Facilitate regular executive-level meetings with key clients to assess satisfaction, strengthen relationships, and identify opportunities for growth. • Oversee the development and execution of account strategies to achieve revenue targets and growth objectives. • Identify and prioritize cross-sell and upsell opportunities, collaborating with sales and other teams to expand the product or service portfolio. • Drive a culture of customer-centricity, ensuring the direct team proactively uncover opportunities for value creation. • Work closely with the Client Relations, Operations, and Product teams to ensure that products or services are delivered successfully, meeting or exceeding expectations. • Serve as a point of escalation for critical client issues, ensuring that all matters are resolved swiftly and effectively. • Drive initiatives to improve customer satisfaction and retention, with a strong focus on maximizing client engagement. • Lead contract negotiations, ensuring agreements are mutually beneficial and align with company goals. • Oversee the renewal process, ensuring contracts are renewed in a timely manner and client needs are met throughout negotiations. • Support direct team in developing and maintaining comprehensive account plans, providing regular performance reports to senior management. • Lead revenue forecasting efforts, using data-driven insights to inform strategic decision-making.

Requirements

• Comprehensive experience in Account Management, Sales, or Customer Success, with proven success in a leadership role managing enterprise accounts. • Proven experience in collaborating with multiple teams and stakeholders, demonstrating the ability to align teams towards achieving common goals. • Strong experience in contract negotiation, with a track record of delivering successful outcomes for both the company and clients. • Experience using CRM software such as Salesforce and knowledge of account acquisition/planning methodologies. • Excellent communication, time management, and problem-solving skills, with the ability to use good judgment and make strong independent decisions. • Ability to inspire and lead a team, fostering a collaborative and positive work environment. • Strong interpersonal skills, with the ability to build and maintain effective relationships with clients and team members. • Deep knowledge of client relationship management best practices, including client retention, satisfaction, and growth strategies. • Willingness to set and maintain high standards of performance for self and the team, consistently striving for excellence. • Ability to stay updated on market and industry trends, industry developments, and emerging opportunities.

Benefits

• Multiple Medical plans (one with $0 employee premium option) • Dental & Vision plans • 401k with company match and immediate vesting • Generous paid time off package and 11 paid holidays • And much more!