Account Director

October 31

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Li-Cycle

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Clean Technology • Lithium-ion battery recycling • Lithium-ion batteries • Lithium • Cobalt

201 - 500

Description

Achieving assigned revenue targets within assigned book of business through retention and expansion of accounts. • Deepening existing client relationships to generate incremental revenue opportunities (expansion, upsell, cross-sell). • Consulting with clients on business issues and research design. • Developing insightful proposals and delivering strategic business-building presentations. • Partner with Research Managers to execute project specifications and deliver quality results to customers. • Managing contracts and up-sell/cross-sell opportunities. • Leading the resolution of product, solution, and delivery issues. • Understanding customer strategy and business challenges. • Penetrating, building and nurturing relationships in various parts of the client organization (Insights, Marketing, UX, CX, R&D, Strategy, Procurement, Operations, etc.), building both short-term and long-term strategic pursuit plans. • Oversees and reviews research strategy, design, and deliverables (i.e., research reports, methodological recommendations, etc.). • Effectively communicating the Fuel Cycle value proposition to new buyers in existing customer organizations, adapting that message to attract new buying centers beyond Fuel Cycle's current points of contact. • Acts as strategic commercial and research point of contact to the customer. • Handles complex conversations/communications around project design, analysis, and unexpected challenges. • Inspires internal Fuel Cycle teams to be enthused by new high potential opportunities and introduces relevant SMEs and service line people to their customers to maximize opportunities. • Provides guidance, oversight and review of custom survey development, in-field challenges and significant input to analysis planning and execution. • Leads/co-leads final report writing elements, strategic client guidance and presentation of findings. • Acts as strategic leader for customer account team overall. Thinks through implications of actions, identifies opportunities, and risks, and acts accordingly, providing what the customer needs with the optimal outcome for Fuel Cycle.

Requirements

Minimum of 7 years of market research experience; experience managing a book of research business (~1M). • 5 years of supplier side experience, preferred. • Proven ability to meet/exceed a renewal and upsell revenue target within an assigned book of business. • Proven ability to build and expand strong relationships with customers and within the organization. • Superior strategic research experience, organizational skills, including ability to manage and delegate work effectively, attention to detail & demonstrated commitment to the accuracy and completeness of information. • Excellent written and verbal communication skills in addition to well-developed interpersonal and presentation skills. • Ability to oversee multiple projects, including managing workload of direct reports. • Strong cross functional leadership skills - ability to coach, guide and support account team members. • Ability to think creatively about how to align the appropriate project resources, whether inside or outside of the immediate project team. • Strong aptitude for research consulting with highly developed analytic skills. • Ability to think strategically in terms of customers’ business, as well as opportunities for Fuel Cycle to grow its business. • Highly motivated, self-directed and possesses a driven personality capable of working within tight deadlines. • Balance of attention to detail with view to bigger picture and overall objectives of each task. • Build strong relationships within customer organizations. • Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity. • Strong proficiency in Word, Excel, and PowerPoint.

Benefits

Health/Dental/Vision Insurance • 401k match • Equity Purchase Option • Flexible Work Schedule • 15 Vacation Days 7 Sick Days annually • 12 Holidays + 4 Synchronized Recharge Days • Parental Leave • Monthly Internet/Phone Stipend • All Team Perks: many including: DoorDash, Wellhub (formerly GymPass), Headspace & more • LA & NY HQ Perks: Free lunches, refreshments & snacks • Pet Friendly HQs