Senior Account Manager

2 days ago

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Lighthouse Lab Services

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Laboratory Startup Services • CLIA/COLA/CAP Compliance and Certification • Lab Recruiting and Staffing Services • Revenue Cycle Management Consulting • Laboratory Director Services

51 - 200 employees

⚕️ Healthcare Insurance

Description

• Serve as the client expert and support daily relationships with managed lab clients. • Responsible for daily documentation regarding clients, file maintenance, and customer support. • Develop and maintain positive working relationships with assigned client base and internal LLS teams. • Train new staff including documentation of all competencies and sign off. • Conduct and coordinate monthly training/refresher sessions for Account Managers/Specialists. • Monitor audits and provide follow-up on areas for improvement with staff.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Accounting, Finance, or closely related field. • Minimum of 5 years as Account Manager in the healthcare or clinical laboratory space required. • Prior experience with EMR and Microsoft Office preferred. • Outstanding communication skills with a thoughtful and collaborative approach to relationships. • Client focus, attention to detail, proactive approach for conflict resolution and finding solutions. • Comfortable with difficult conversations with Clients regarding topics like billings, invoicing, turn-around-times, etc. • Ability to handle multiple projects and tasks at once while maintaining excellent composure. • Ability to synthesize information from all resources to make recommendations and referrals for growth opportunities with LLS and a path for client satisfaction and retention. • Highly organized and ability to prioritize client and LLS objectives. • Outstanding written and verbal communication skills. • Microsoft Office (e.g. Outlook, Word) experience required.

Benefits

• Medical, Vision, and Dental benefit offerings • 15 days Paid Time Off (vacation and sick days) • 10 Paid Holidays • 401(k) retirement plan with up to 4% Company match • Company-provided group life + AD&D, short and long-term disability insurance • Paid Volunteer Time Off • Partially Paid Medical Leave / Paid Parental Leave • Company sponsored remote events and socials