Team Lead - Account Management

March 22

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $77.5k - $95.1k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Microsoft 365

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Microsoft 365 is a cloud-based suite of productivity applications designed for individuals, families, businesses, and educational institutions. It includes popular tools such as Word, Excel, PowerPoint, Outlook, and Teams, providing users with the ability to create, collaborate, and share documents and data seamlessly across devices. Microsoft 365 enhances productivity with features like Microsoft Copilot, which integrates AI capabilities to assist users in their everyday tasks, ensuring secure storage and organization of files while facilitating effective teamwork and communication.

10,000+ employees

🤝 B2B

👥 B2C

☁️ SaaS

📋 Description

• Lead a team of 5-10 Account Managers and Sr. Account Managers • Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance • Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention • Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates • Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented • Responds to client inquiries, issues and concerns in a timely, concise and accurate manner • Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive • Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed • This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours • Other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, hospitality management or related area or equivalent experience • Knowledge of pharmacy benefits management, insurance or health care industry • 1 + years of leadership experience – direct or indirect • Demonstrates experience in coaching and/or developing others • 2+ years of account management experience with increasing levels of responsibility • 5+ years of experience in a customer service role • Participate in, adhere to, and support compliance program objectives • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account